Mr Bath Handyman 

Privacy Policy

  1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors  and service users. 

1.2 This policy applies where we are acting as a data controller with  respect to the personal data of our website visitors and service users; in  other words, where we determine the purposes and means of the  processing of that personal data. 

1.3 By using our website and agreeing to this policy, you consent to our  use of cookies in accordance with the terms of this policy. 

1.4 Our website incorporates privacy controls which affect how we will  process your personal data. By using the privacy controls, you can specify  whether you would like to receive direct marketing communications and  limit the publication of your information. 

1.5 In this policy, “we”, “us” and “our” refer to The London Handyman Ltd.  For more information about us, see Section 19. 

  1. How we use your personal data

2.1 In this Section 2 we have set out: 

(a) the general categories of personal data that we may process; (b) the purposes for which we may process personal data; and (c) the legal bases of the processing. 

2.2 We may process data about your use of our website and services  (“usage data“). The usage data may include your IP address, geographical  location, browser type and version, operating system, referral source,  length of visit, page views and website navigation paths, as well as  information about the timing, frequency and pattern of your service use.  The source of the usage data is our analytics tracking system. This usage  data may be processed for the purposes of analysing the use of the  website and services. The legal basis for this processing is our legitimate  interests, namely monitoring and improving our website and services. 

2.3 We may process your account data (“account data“). The account  data may include your name and email address. The source of the account  data is you. The account data may be processed for the purposes of  operating our website, providing our services, ensuring the security of our 

website and services, maintaining back-ups of our databases and  communicating with you. The legal basis for this processing is our  legitimate interests, namely the proper administration of our website and  business. 

2.4 We may process your information included in your personal profile on  our website (“profile data“). The profile data may include your name,  address, telephone number, email address. The profile data may be  processed for the purposes of enabling and monitoring your use of our  website and services. The legal basis for this processing is our legitimate  interests, namely the proper administration of our website and business. 

2.5 We may process your personal data that are provided in the course of  the use of our services (“service data“). The source of the service data is  you. The service data may be processed for the purposes of operating our  website, providing our services, ensuring the security of our website and  services, maintaining back-ups of our databases and communicating with  you. The legal basis for this processing is consent]. 

2.6 We may process information contained in any enquiry you submit to  us regarding goods and/or services (“enquiry data“). The enquiry data may  be processed for the purposes of offering, marketing and selling relevant  goods and/or services to you. The legal basis for this processing is  consent. 

2.7 We may process information relating to transactions, including  purchases of goods and services, that you enter into with us and/or through  our website (“transaction data“). The transaction data may include[your  contact details, your card details and the transaction details. The  transaction data may be processed for the purpose of supplying the  purchased goods and services and keeping proper records of those  transactions. The legal basis for this processing is the performance of a  contract between you and us and/or taking steps, at your request, to enter  into such a contract and our legitimate interests, namely [our interest in the  proper administration of our website and business. 

2.8 We may process any of your personal data identified in this policy  where necessary for the establishment, exercise or defence of legal claims,  whether in court proceedings or in an administrative or out-of-court  procedure. The legal basis for this processing is our legitimate interests,  namely the protection and assertion of our legal rights, your legal rights and  the legal rights of others.

2.9 We may process any of your personal data identified in this policy  where necessary for[the purposes of obtaining or maintaining insurance  coverage, managing risks, or obtaining professional advice. The legal basis  for this processing is our legitimate interests, namely the proper protection  of our business against risks. 

2.10 In addition to the specific purposes for which we may process your  personal data set out in this Section 2, we may also process any of your  personal data where such processing is necessary for compliance with a  

legal obligation to which we are subject, or in order to protect your vital  interests or the vital interests of another natural person. 

2.11 Please do not supply any other person’s personal data to us, unless  we prompt you to do so. 

  1. Providing your personal data to others

4.1 We may disclose your personal data to any member of our group of  companies (this means our subsidiaries, our ultimate holding company and  all its subsidiaries) insofar as reasonably necessary for the purposes, and  on the legal bases, set out in this policy. 

4.2 We may disclose your personal data to our insurers and/or  professional advisers insofar as reasonably necessary for the purposes of  obtaining or maintaining insurance coverage, managing risks, obtaining  professional advice, or the establishment, exercise or defence of legal  claims, whether in court proceedings or in an administrative or out-of-court  procedure. 

4.4 We will share transaction data with our payment services providers  only to the extent necessary for the purposes of processing your payments,  refunding such payments and dealing with complaints and queries relating  to such payments and refunds. You can find information about the payment  services providers’ privacy policies and practices at www.stripe.com and  www.gocardless.com. 

4.5 In addition to the specific disclosures of personal data set out in this  Section 4, we may disclose your personal data where such disclosure is  necessary for compliance with a legal obligation to which we are subject, or  in order to protect your vital interests or the vital interests of another natural  person. We may also disclose your personal data where such disclosure is  necessary for the establishment, exercise or defence of legal claims, 

whether in court proceedings or in an administrative or out-of-court  procedure. 

  1. International transfers of your personal data

5.1 In this Section 5, we provide information about the circumstances in  which your personal data may be transferred to countries outside the  European Economic Area (EEA). 

5.2 The hosting facilities for our website are situated in the UK. 

5.3 You acknowledge that personal data that you submit for publication  through our website or services may be available, via the internet, around  the world. We cannot prevent the use (or misuse) of such personal data by  others. 

  1. Retaining and deleting personal data

6.1 This Section 6 sets out our data retention policies and procedure,  which are designed to help ensure that we comply with our legal  obligations in relation to the retention and deletion of personal data. 

6.2 Personal data that we process for any purpose or purposes shall not  be kept for longer than is necessary for that purpose or those purposes. 

6.3 We will retain your personal data as follows: 

(a) Personal data will be retained for a minimum period of 1  year following commencement of services and for a maximum period of 1  year following the cancellation of any agreements with us. 

6.4 Notwithstanding the other provisions of this Section 6, we may retain  your personal data where such retention is necessary for compliance with a  legal obligation to which we are subject, or in order to protect your vital  interests or the vital interests of another natural person. 

  1. Security of personal data

7.1 We will take appropriate technical and organisational precautions to  secure your personal data and to prevent the loss, misuse or alteration of  your personal data. 

7.2 We will store all your personal data on secure servers, personal  computers and mobile devices, and in secure manual record-keeping  systems.

7.3 Data relating to financial transactions that is sent from your web  browser to our web server, or from our web server to your web browser, will  be protected using encryption technology and not seen by us. 

7.5 You acknowledge that the transmission of unencrypted (or  inadequately encrypted) data over the internet is inherently insecure, and  we cannot guarantee the security of data sent over the internet. 

  1. Amendments

8.1 We may update this policy from time to time by publishing a new version on our website. 

8.2 You should check this page occasionally to ensure you are happy  with any changes to this policy. 

8.3 We may notify you of changes to this policy by email. 

  1. Your rights

9.1 In this Section 9, we have summarised the rights that you have under  data protection law. Some of the rights are complex, and not all of the  details have been included in our summaries. Accordingly, you should read  the relevant laws and guidance from the regulatory authorities for a full  explanation of these rights. 

9.2 Your principal rights under data protection law are: 

(a) the right to access; 

(b) the right to rectification; 

(c) the right to erasure; 

(d) the right to restrict processing; 

(e) the right to object to processing; 

(f) the right to data portability; 

(g) the right to complain to a supervisory authority; and 

(h) the right to withdraw consent.

9.3 You have the right to confirmation as to whether or not we process  your personal data and, where we do, access to the personal data,  together with certain additional information. That additional information  includes details of the purposes of the processing, the categories of  personal data concerned and the recipients of the personal data. Providing  the rights and freedoms of others are not affected, we will supply to you a  copy of your personal data. The first copy will be provided free of charge,  but additional copies may be subject to a reasonable fee. 

9.4 You have the right to have any inaccurate personal data about you  rectified and, taking into account the purposes of the processing, to have  any incomplete personal data about you completed. 

9.5 In some circumstances you have the right to the erasure of your  personal data without undue delay. Those circumstances include: the  personal data are no longer necessary in relation to the purposes for which  they were collected or otherwise processed; you withdraw consent to  consent-based processing; you object to the processing under certain rules  of applicable data protection law; the processing is for direct marketing  purposes; and the personal data have been unlawfully processed.  However, there are exclusions of the right to erasure. The general  exclusions include where processing is necessary: for exercising the right  of freedom of expression and information; for compliance with a legal  obligation; or for the establishment, exercise or defence of legal claims. 

9.6 In some circumstances you have the right to restrict the processing of  your personal data. Those circumstances are: you contest the accuracy of  the personal data; processing is unlawful but you oppose erasure; we no  longer need the personal data for the purposes of our processing, but you  require personal data for the establishment, exercise or defence of legal  claims; and you have objected to processing, pending the verification of  that objection. Where processing has been restricted on this basis, we may  continue to store your personal data. However, we will only otherwise  process it: with your consent; for the establishment, exercise or defence of  legal claims; for the protection of the rights of another natural or legal  person; or for reasons of important public interest. 

9.7 You have the right to object to our processing of your personal data  on grounds relating to your particular situation, but only to the extent that  the legal basis for the processing is that the processing is necessary for:  

the performance of a task carried out in the public interest or in the exercise  of any official authority vested in us; or the purposes of the legitimate  interests pursued by us or by a third party. If you make such an objection,  we will cease to process the personal information unless we can 

demonstrate compelling legitimate grounds for the processing which  override your interests, rights and freedoms, or the processing is for the  establishment, exercise or defence of legal claims. 

9.8 You have the right to object to our processing of your personal data  for direct marketing purposes (including profiling for direct marketing  purposes). If you make such an objection, we will cease to process your  personal data for this purpose. 

9.9 You have the right to object to our processing of your personal data  for scientific or historical research purposes or statistical purposes on  grounds relating to your particular situation, unless the processing is  necessary for the performance of a task carried out for reasons of public  interest. 

9.10 To the extent that the legal basis for our processing of your personal  data is: 

(a) consent; or 

(b) that the processing is necessary for the performance of a contract to  which you are party or in order to take steps at your request prior to  entering into a contract, 

and such processing is carried out by automated means, you have the right  to receive your personal data from us in a structured, commonly used and  machine-readable format. However, this right does not apply where it would  adversely affect the rights and freedoms of others. 

9.11 If you consider that our processing of your personal information  infringes data protection laws, you have a legal right to lodge a complaint  with a supervisory authority responsible for data protection. You may do so  in the EU member state of your habitual residence, your place of work or  the place of the alleged infringement. 

9.12 To the extent that the legal basis for our processing of your personal  information is consent, you have the right to withdraw that consent at any  time. Withdrawal will not affect the lawfulness of processing before the  withdrawal. 

9.13 You may exercise any of your rights in relation to your personal data  by written notice to us, in addition to the other methods specified in this  Section 9.

  1. Third party websites

10.1 Our website includes hyperlinks to, and details of, third party  websites. 

10.2 We have no control over, and are not responsible for, the privacy  policies and practices of third parties. 

  1. Updating information

12.1 Please let us know if the personal information that we hold about you  needs to be corrected or updated. 

  1. Acting as a data processor

13.1 In respect of your data, we do not act as a data controller; instead,  we act as a data processor. 

13.2 Insofar as we act as a data processor rather than a data controller,  this policy shall not apply. Our legal obligations as a data processor are  instead set out in the contract between us and the relevant data controller. 

  1. About cookies

14.1 A cookie is a file containing an identifier (a string of letters and  numbers) that is sent by a web server to a web browser and is stored by  the browser. The identifier is then sent back to the server each time the  browser requests a page from the server. 

14.2 Cookies may be either “persistent” cookies or “session” cookies: a  persistent cookie will be stored by a web browser and will remain valid until  its set expiry date, unless deleted by the user before the expiry date; a  session cookie, on the other hand, will expire at the end of the user  session, when the web browser is closed. 

14.3 Cookies do not typically contain any information that personally  identifies a user, but personal information that we store about you may be  linked to the information stored in and obtained from cookies. 

  1. Cookies that we use

15.1 We use cookies for the following purposes: 

(a) security – we use cookies as an element of the security measures  used to protect user accounts, including preventing fraudulent use of login  credentials, and to protect our website and services generally;

(b) advertising – we use cookies [to help us to display advertisements  that will be relevant to you; 

(c) analysis – we use cookies to help us to analyse the use and  performance of our website and services; and 

(d) cookie consent – we use cookies to store your preferences in relation  to the use of cookies more generally. 

  1. Cookies used by our service providers

16.1 Our service providers use cookies and those cookies may be stored  on your computer when you visit our website. 

16.2 We use Google Analytics to analyse the use of our website. Google  Analytics gathers information about website use by means of cookies. The  information gathered relating to our website is used to create reports about  the use of our website. Google’s privacy policy is available at:  https://www.google.com/policies/privacy/. 

  1. Managing cookies

17.1 Most browsers allow you to refuse to accept cookies and to delete  cookies. The methods for doing so vary from browser to browser, and from  version to version. You can however obtain up-to-date information about  blocking and deleting cookies via these links: 

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome); 

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies website-preferences (Firefox); 

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera); 

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet explorer-delete-manage-cookies (Internet Explorer); 

(e) https://support.apple.com/kb/PH21411 (Safari); and 

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and privacy (Edge). 

17.2 Blocking all cookies will have a negative impact upon the usability of  many websites.

17.3 If you block cookies, you will not be able to use all the features on our  website. 

  1. Our details

19.1 This website is owned and operated by The Expert Handyman Ltd. 

19.2 We are registered in [England and Wales] under registration number  06898087 and our registered office is at Station House, North Street,  Havant, Hampshire PO9 1QU 

19.4 You can contact us: 

(a) by post, to the postal address given above; 

(b) using our website contact form; 

(c) by telephone, on the contact number published on our website from  time to time; or 

(d) by email, using the email address published on our website from time  to time. 

  1. Data protection registration

20.1 We are registered as a data controller with the UK Information  Commissioner’s Office. 

20.2 Our data protection registration number is ZA806924. 

  1. Data protection officer

22.1 Our data protection officer is: F Cowan.